The computer went out of warranty with them and I got tired of trying to resolve the issues. Media Center did not work correctly for about four months (and was constantly back in to them to try to fix the problem). Please let me explain that my original license for Windows XP MCE 2005 was for a Gateway system that the mobo PCI slot failed on and a local computer company rebuilt my system and reinstalled under that license (supposedly), but what they did was make a ghost/mirror of old system for backup and simply put everything else except mobo and new RAM sticks back in. Although the virus would not let me safely remove my external, I had it set to not require that and immediately jerked the USB out when I realized what was happening (who could not know what was happening with that piece of work!?!!). I thought I was fine because I did a full, supposedly mirror image, backup to my external HD about one to two weeks prior. I panicked and did a destructive OEM Restore. The trojan/virus locked me out of Task manager, antivirus software, and the internet, and at one point would not let me turn the system off. I've never been infected with anything before, and although I have some computer savy, I've never installed an OS or had to use my Gateway OS restore disk before. I was infected with the XP Antivirus 2010 trojan/virus at the end of February.
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